From c5f0b89a02133288e8ca9ab01e44470c829442ff Mon Sep 17 00:00:00 2001 From: Marc 'risson' Schmitt Date: Mon, 4 Sep 2023 17:16:12 +0200 Subject: [PATCH] website/docs: enterprise: add note about upgrading the amount of users Signed-off-by: Marc 'risson' Schmitt --- website/docs/enterprise/manage-enterprise.md | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/website/docs/enterprise/manage-enterprise.md b/website/docs/enterprise/manage-enterprise.md index b1f0eee7b..822c5cac2 100644 --- a/website/docs/enterprise/manage-enterprise.md +++ b/website/docs/enterprise/manage-enterprise.md @@ -113,6 +113,14 @@ License usage is calculated based on total user counts and log-in data data that An **internal** user is typically a team member, such as company employees, who gets access to the full Enterprise feature set. An **external** user might be an external consultant or a B2C customer who logged onto your website to shop. These users don't get access to enterprise features. ::: +### Upgrade the number of users in a license + +There are two ways to update the number of users in a license. + +You can either purchase a new license and enter it in the same authentik instance as the other one, in which case the total number of users in all your licenses is used to calculate the maximum number of users. However, this means that your licensing renewals will not happen at the same date. + +The second way is to [open a support ticket](./entsupport.md) with us and we'll upgrade the number of users in your license. You'll be charged the prorated amount for the remaining time until the next license renewal. + ## Manage Billing Billing is based on each individual organization.